The Board Space Planning Systems

by, Masterplan Magnetics Inc.

4380 South Service Road, Unit 18

Burlington, Ontario, CA  L7L 5Y6                                                                      The Following CODES

             available on request:

SHIPPING LOCATION:                                                                               DUN’S #:        ______

FOB - 4380 South Service Road, #18,                                                                 Hazardous:      ______

Burlington, Ontario CA L7L 5Y6                                                                        Warranty:        ______

Tel:  (905) 639-8609                                                                                          Factory Pack:  ______

Fax: (905) 639-9909

INTERNATIONAL MOTOR FREIGHT CLASSIFICATION:                   DENOMINATION:

            # Classification code – available on request                                             1 unit

At Masterplan Magnetics Inc., we stand behind the quality of the products we develop. All products are carefully inspected by quality control, prior to leaving our Manufacturing Facility. Upon receipt of our products, we encourage you to do the same. In the event you are not satisfied with the product due to unforeseen defects, please return the item within 10 business days. Products returned after 10 business days are subject to a 30 percent restocking fee. Once returned, your product will be inspected. Pending inspection, a refund or credit will be issued to you for the value of the item plus applicable taxes. Shipping fees are non-refundable, including any duties, taxes or brokerage fees.Custom and Special orders NOT refundable. Please see the following directions for Returns and Exchanges;

Returns and Exchanges

-          Customer claiming warranty must return item to place of purchase within 10 business days of purchase

-          Customer claiming warranty must provide the original receipt / invoice.

-          Warranty is limited to defects in the Binder / Folder shell, planning Surface and magnetic symbols

-          Missing magnetic pieces don’t constitute a defective product and upon notification by the

      customer will be sent directly to the customer.

-          Masterplan will replace at no charge, any goods that have been proven to have a manufacturing defect and refund the purchase price.

-          Defective goods must be returned in their original packaging to avoid any further damage.

-     Products not suitable to extreme temperature exposure; does not constitute a defective product

-     Clear indication of misuse, physical damage or tampering of product will void any / all warranties

-          Sales will be final for goods not returned within the specified warranty period              

Product / Technical Support

Technical support of The Board™ products is available from Masterplan Magnetics inc.. When

support is required, please direct all queries to Fax: 905-639-9909 or info@spaceplanning.com 

Wholesaler Returns and Exchanges information

-          Warranty products to be shipped, at Masterplan Magnetics request, to a specified Return Depot

-          Wholesalers claiming warranty must supply a completed ‘Return Authorization (RA)’ Form,

obtained by calling Masterplan Magnetics Returns Desk

-          Returned goods to be labeled with an ‘RA’ number and must be accompanied by a copy of the completed RA form (stating-description of fault, item, model, etc.). Goods returned without a RA no. & documentation may be rejected. See information below on obtaining an RA number.

-          Returned goods which are found to be non-defective (in good working condition) will be returned

to the Wholesaler at the Wholesalers expense. All expenses incurred by Masterplan Magnetics as

a result of an incorrect claim will be passed on to the Wholesaler.

Wholesaler Return Authorization / Obtaining RA Number

• To return an item for credit or warranty, you must first obtain an RA number by providing all relevant information. Please fax your product Return Authorization request to Masterplan Magnetics Inc., Returns Dept. @ 905-639-9909 or email info@spaceplanning.com All relevant and required information includes (but not limited to) the following;

a.       Date of purchase / invoice number

b.       Description of item(s)

c.       Product number

d.       Fault / reason for return

• An RA number will then be issued via Fax or Email together with directions for return of goods, ie: ship-to address, documentation, etc. Prior to obtaining an RA number & returning items please be sure to read all of the above information regarding Warranty Policy

• Sample of Return Authorization (RA) Form – is available upon request

Please direct any questions regarding the Terms and Conditions of the above Customer Warranty Policy to:Donna Barlett, Masterplan Magnetics Inc.

800-449-9984    

donna@spaceplanning.com